Organize to Optimize: Front Office Efficiencies to Improve Patient Outcomes and Boost Clinic Revenue

“The whole is greater than the sum of its parts.”

Ever heard that one before? (Hint: It’s derived from an Aristotle classic!) But even though the words come from toga-wearing, pre-burial-of-Pompeii days, the message about how organization, coordination, and teamwork can help people and processes overcome their weaknesses is still totally applicable to modern workplaces. And therapy organizations that prioritize this trifecta evolve into a machine (a compassionate machine at that!) that’s more powerful, effective, and successful. 

But to make an organization truly shine, we believe you’ve got to evaluate the “parts” you’re working with—know how they work together, when they work well together, and when to upgrade them. Take the front office of a busy rehab therapy clinic, for instance. While you can get by without cutting-edge technology or an outline of front office interactions for new patients, the practices that truly excel have these processes on lock. And the things that benefit most of all? Your patients, your people, and your clinic’s bottom line. 

So if you’re ready to wax philosophical about improving your front office experience (and pick up some actionable to-do items), attend our webinar on front office efficiency Wednesday, February 16, at 9:00 AM PST (12:00 PM EST). Hosts Brian Kunich, PT, WebPT Senior Product Manager, Partnerships, and Heidi Jannenga, PT, DPT, ATC, WebPT Co-Founder and Chief Clinical Officer, will: 

• Discuss how front office operations can impact the overall success of a clinic, its people, and its patients.
• Share various front office strategies that can streamline operational workflows.
• Help you discover tools to help automate menial administrative tasks—and free your staff up to concentrate on more important job functions.

Can’t make the live session? Register anyway to receive the recording and handout.

In the meantime: 

• Learn how technology can solve confounding front office conundrums. 
• Deploy patient retention strategies directly from the front office. 
• Organize the front desk in a way that would make a Type A’s heart sing.