Can You Hear Me Now? The Physical Therapist's Guide to Giving and Receiving Feedback at Work

Feedback: everyone wants it. Professional feedback, in particular, helps us become better employees, managers, peers, and providers. It’s mission-critical when it comes to improving patient care and exceeding business objectives. Why, then, are we rarely getting the feedback we need or giving others the feedback they deserve? And when we do deliver feedback, why doesn’t it always have the desired effect?

On January 26, Dr. Heidi Jannenga will team up with special guest and renowned leadership coach Dr. Daphne Scott to host a special webinar. In this 60-minute presentation, they’ll explain how to create a feedback-rich culture in the workplace. Specifically, Heidi and Daphne will:

• Define feedback.
• Explore the reasons why people give—and fail to give—it.
• Present a model for giving and receiving feedback inside a PT practice, including actionable steps for creating a feedback-rich culture in your clinic.

Whether you’re a front office staff member, biller, clinician, or manager, feedback should play a major role in your position. Start the new year off right, and learn how to give and receive it the right way.