Master Your WebPT Software and Improve Your Practice Experience
In This Month's Flex
In this edition, catch our Member Success Tip of the Month, featuring an Analytics expert discussing the latest enhancements to our Analytics tools and the value they bring to your practice. Also, learn how to simplify tasks with just a click with the new reprint capability in the Patient Statement Log. Plus, find solutions to common support queries, including transitioning license types and troubleshooting fax transmission issues.
Member Success Tip of the Month
Member Success Tip of the Month
Member Success Tip of the Month
What's New in Products and Features
Patient Statement Log Empowered with Reprint Capability
Patient Statement Log Empowered with Reprint Capability
Patient Statement Log Empowered with Reprint Capability
Introducing a convenient addition to the Patient Statement Log: a printer icon column! Now, with just a click, the Billing system retrieves a copy of the patient statement, streamlining inquiries and reprinting tasks. Note: if the statement batch predates this update, the printer icon may not appear in the new column. Learn more by checking out our Discover Article.
Problem Solved! Solutions to Top Support Questions
How do I transition a full-time license to a part-time license?
How do I transition a full-time license to a part-time license?
How do I transition a full-time license to a part-time license?
Simply reach out to our Member Services Team at memberservices@webpt.com to adjust your license type from full-time to part-time. Please be sure to let us know 30 days in advance. This heads-up allows us to make the transition seamless and update your billing accordingly. Your reduced licenses will be reflected in the billing cycle right after those 30 days.
Why am I unable to re-fax a failed fax in the Outbound Communication Log?
Why am I unable to re-fax a failed fax in the Outbound Communication Log?
Why am I unable to re-fax a failed fax in the Outbound Communication Log?
If you can’t re-fax in the Outbound Communication Log, hover over the failed reason in the Status column to uncover the cause and follow the recommended solution for successful fax transmission. If the issue persists, review the number of pages being sent and whether a large eDoc might be exceeding the size limit. If within limits, contact the recipient to confirm the fax number accuracy and ensure the WebPT fax numbers provided aren't blocked. You can find more detailed information in this Discover Article!
