Education, Audits, and Outcomes: 3 Pillars to Clinical Success

Neil Washington, PT, ATC, CSCS
Director of Outpatient Programming, Northeast Rehab Hospital Network

Speaker Bio

Randy O’Neil, MSPT
Director of Outpatient Training and Orientation, Northeast Rehab Hospital Network

Speaker Bio

Date:  Friday, September 28, 2018
Time: 10:20 AM to 11:20 AM
Instruction level: Intermediate


This course will provide attendees with a deeper look into how clinical education coordinating, documentation auditing, and patient outcomes tracking can help  promote optimal care in the outpatient setting. Together, we will:

  • Explore various forms of education that may be useful in different outpatient settings;
  • Make recommendations for auditing metrics; and
  • Discuss how to close the loop on achieving optimal patient outcomes.

We will also discuss how to create a sustainable system of checks and balances that will foster improved quality of care through best practices and allow for personal, professional, and business growth.


  1. Identify potential educational gaps within your organization.
  2. Describe several cost- effective ways to educate staff to improve compliance and clinical outcomes.
  3. Locate potential compliance risks through auditing.