Brian Gallagher


Owner and CEO | MEG Business Management

Brian Gallagher, PT, and his wife founded one of Maryland’s largest therapy staffing companies, while at the same time launching their own PT private practice, comprised of six outpatient clinics. Both businesses boomed with a resulting sale of the entire operation in 2006. Brian re-acquired the practices in late 2008, at which time he grew them bigger than before, winning “Practice of the Year” in 2011. In January of 2017, he began MEG Business Management, an educational consulting company for private practice owners across the country. When Brian isn’t consulting or training, he can be found giving lectures at the APTA, PPS, and CSM annual conferences—as well as at several APTA state chapters and physical therapy schools across the country. Brian believes strongly in giving back to the profession of physical therapy and does so by supporting the APTA through lecturing, writing articles, and performing webinars.


Saturday, September 21, 2019

How to Build a Winning Front-Desk Management System

1:30–2:30 PM

Instruction Level: Intermediate

In this session, attendees will learn how to develop their own front-desk management system with five specific posts within their company working together as a single operating unit. Because you’ll be consistently developing each member of your team’s skill set from the beginning, you can trust that all of your locations will be running at the same level of effectiveness. This process starts on day one—with an effective onboarding training check-sheet—and continues with advanced professional enhancement training. Best of all, you’ll save time and money, because you will not be relying so heavily on individual trainers to perform these duties perfectly and consistently 100% of the time with 100% of your staff. Come; learn how to build your own front desk management system within your unique office setting and benefit through the use of a virtual training platform that runs 24/7, 365.


  • Design a front desk management system.
  • Describe the difference between learning and training.
  • Evaluate the effectiveness of their front desk management system based on several key statistics.
  • Develop a new-hire post-orientation check-sheet to ensure compliance with training.

There’s Something for Everyone


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